“These are the first guys that didn’t ask me to borrow my watch to tell me what time it was.”
- Hospital President
“We’ve been working hard to fix our pieces, but that leads to sub-optimization. This will allow us to improve the whole process.”
- Hospital COO
“We’ve gotten more done in the past few days than we have in the last ten years.”
- Regional Hospital Medical Director
“I’ve seen a lot of consultants come and go. These are the best I’ve seen in 23 years.”
- Hospital Lab Director
“Turn-around time and getting back to our county is very important in order to serve the community responsibly. The new process is a tremendous improvement in helping us meet our goals.”
- County EMS Director
“I could not believe how quickly I was taken care of and on my way home”
- ED Patient
“It’s the best day I’ve had in Endo. Now we are as efficient as Median Center East”
- Endoscopy Physician
“I have hope for the first time. You understand what I do, I understand what you do, and we have the right people in the room to improve the process.”
- Medical Technician
“This new process has been the best thing ever done to improve patient care and patient outcomes.”
- Hospital Physician
